Account and security
Delete your account
Deleting an account is permanent. There is a 14-day pause after you confirm, during which you can change your mind.
Before you start
Deletion is blocked while any of these are true:
- You have an activity on sale.
- You have money that has not been settled yet.
- You owe the platform money.
Cancel or finish those first.
Steps
- Open Settings → Account security → Delete account.
- The system runs the checks above and tells you what is blocking, if anything.
- Enter the code sent to your email to confirm — this is the signature step, and only you can do it.
- Your account is disabled immediately. You receive confirmation, and a 14-day window begins.
You can sign back in during those 14 days to cancel the deletion.
What happens after 14 days
- Deleted: your identity and account data — profile, photos, login methods, preferences.
- Kept, without your identity: records we must keep for legal and accounting reasons, such as completed orders and invoices. These are anonymised, so they no longer identify you.
- Reviews you wrote may stay published without your name attached.
Common questions
Can I delete my account if I cannot sign in? Yes — ask support to send a deletion confirmation link. You still sign it yourself; support cannot do it for you.
Can I get my data back after 14 days? No. The deletion is permanent.
Will I still receive emails? Transactional emails about existing orders may still be sent. Marketing emails stop.
Related
Still not resolved?
Send a ticket with the link to this article and we will pick it up from there.