Help center
Short guides for the questions people ask most. Search, or browse by topic.
Getting started
- What TripMeet isTripMeet connects travelers with small-group activities run by local hosts — a sunrise hike, a street-food walk, a cooking class in someone'…
- Create your accountYou need an account to book an activity, save favorites, follow hosts or write a review. Browsing activities does not require one.
- Complete your profileYour profile is what hosts and other participants see. Filling it in is optional, but a photo and a short introduction make people more like…
- Choose language, currency and cityThree settings shape what you see: the interface language, the currency prices are shown in, and the city whose activities you browse.
Finding and booking
- Browse and filter activitiesThe home page shows activities in your selected city. The city's explore page gives you the full list with filters.
- Understand an activity pageAn activity page is the full description: what you will do, when, where, how much, and who is hosting.
- Book and payBooking takes a few minutes. Your spot is held while you pay, and released if the payment does not arrive in time.
- Cancel your booking and get a refundYou can cancel a booking yourself until 24 hours before the session starts. After that point it can no longer be cancelled on the site.
- Follow a hostFollowing a host is how you keep up with someone whose activities you enjoyed.
Hosting
- Before you hostHosting means you design an activity, set the dates and price, and receive participants. A few things are worth knowing before you create yo…
- Create an activity (the five steps)The wizard has five steps. You can leave and come back — everything stays as a draft until you list the activity.
- Change dates and sessionsYou can change the schedule of an activity you host as long as the sessions involved have not started.
- Manage participantsBookings appear in Orders — as a full list, grouped by date and session, or per session for a day-of roster.
- Payouts and settlementMoney from bookings is paid out in batches by bank transfer. Open Payouts in the host center to see your account, your statements and the ba…
During and after
- On the day: time, place and arrivalEverything you need is on the activity page and in your order: the time, the meeting point and who to look for.
- Leave a reviewAfter an activity has taken place you can review it once per booking. Reviews are public and help other travelers choose.
- Find your ordersYour bookings live under My trips (orders) — the participant side. If you host activities, the bookings made by other people are in the host…
Profile and privacy
- Your public profileYour public profile is the page other people see — hosts, participants, and anyone you send the link to.
- Who can see whatEach optional part of your profile has its own switch. When a switch is off, other people cannot see that data — it is not merely hidden in …
- Favorites and feedTwo small features keep track of what you like: favorites (saved activities) and your feed (new activities from hosts you follow).
Account and security
- Change your details or passwordMost of your profile is editable at any time. Two things need extra care: your @username and your email address.
- Can't sign inMost sign-in problems are about the code email or the address itself. Work through these in order.
- Delete your accountDeleting an account is permanent. There is a 14-day pause after you confirm, during which you can change your mind.
Help and support
- Contact usThere are three ways to get help, depending on what you need.
- Submit and track a ticketA ticket is the fastest way to get an answer about a specific booking or account problem, and it keeps the whole conversation in one place.
- FAQQuick answers to the questions people ask most. Each one links to the page that explains it in full.
- Report contentIf something on TripMeet breaks the rules — an abusive review, a misleading activity, a profile using someone else's photos — you can report…