Account and security
Can't sign in
Most sign-in problems are about the code email or the address itself. Work through these in order.
The code does not arrive
- Check the spam and promotions folders.
- Confirm the address has no typo — an address with a mistake looks exactly like one without.
- Request a new code after a short wait. Only the newest code is valid.
- If you use a work or school address, ask your IT team whether external mail is filtered.
The code says it is wrong
Codes expire quickly. Request a fresh one and enter it straight away. Copy-paste can bring a trailing space — type it if unsure.
You set a password but it is rejected
- Check the keyboard language and caps lock.
- Password reset uses the same email code as sign-in, so the "can't get the code" steps above apply.
Social sign-in does not work
- If the buttons are not shown at all, that method is not enabled — use the email code.
- If it opens a provider page and fails there, sign in to that provider in a normal tab first, then try again.
- An account created with an email code and a social account with the same address may be separate until they are linked.
Your account is locked
Accounts pending deletion, or frozen for policy reasons, cannot sign in. If you started a deletion and changed your mind, contact support within the 14-day window.
Still stuck
Contact support with the email address you use and the approximate time you tried. Do not send your password.
Related
Still not resolved?
Send a ticket with the link to this article and we will pick it up from there.