During and after
Find your orders
Your bookings live under My trips (orders) — the participant side. If you host activities, the bookings made by other people are in the host center.
Where to look
| What you want | Where it is |
|---|---|
| Activities you booked | My trips — in the main navigation, or under your profile menu |
| Bookings other people made for your activities | Host center → Orders |
| Which session is which | Host center → Orders → By date and session |
| Your tickets and past conversations with support | Help & Support → My tickets |
Reading an order
An order shows the activity, the date and time (in the activity's time zone), the meeting point, how many people, the price with tax, the cancellation deadline, and what you can do right now — pay, cancel, reschedule, or write a review.
| Order status | Meaning |
|---|---|
| Awaiting payment | The spot is held for 15 minutes |
| Awaiting confirmation | The host has 24 hours to accept |
| Confirmed | You are booked |
| Completed | The activity took place |
| Cancelled / rejected | Not happening; a refund may apply |
Common questions
I paid but my order still says awaiting confirmation. The host has up to 24 hours to respond. If they do not, it is rejected and refunded automatically.
Where is my receipt? Open the order — the receipt section is part of the order page.
An order of mine is missing. Check you are signed in with the account you booked with. If it is still missing, contact support with the approximate date.
Related
Still not resolved?
Send a ticket with the link to this article and we will pick it up from there.